At Kevlam Hi Guru Kirpa Pharmaceuticals Pvt. Ltd., customer satisfaction is our top priority. We strive to provide high-quality Ayurvedic products. However, if you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

✅ Eligibility for Returns

You may be eligible to return a product if:

• You received the wrong product

• The product is damaged or defective upon delivery

• The product is unused, unopened, and in its original packaging

• You raise a return request within 7 days of receiving the order

❌ Non-Returnable Items

We do not accept returns for:

• Products that have been opened or used

• Products not in their original condition

• Items returned after 7 days of delivery

• Products purchased on discount or during clearance sales (unless damaged)

🔄 Return Process

To initiate a return:

1. Contact our support team at 📧 [Insert Email] or 📞 [Insert Phone Number]

2. Provide your Order ID, reason for return, and clear photos (if applicable)

3. Once your return request is approved, we will arrange pickup or request you to send the item to our address

4. Upon receipt and inspection, we will notify you about the approval or rejection of your refund

💰 Refund Process

• If approved, refunds will be processed to your original payment method within 7–10 business days

• In case of prepaid orders, refund will be credited back to your bank account or wallet

• Shipping charges are non-refundable unless the return is due to our error

📦 Exchange Policy

We offer product exchanges only if the item is received in a damaged or defective condition. For exchange requests, follow the return process mentioned above.

📩 Need Help?

If you have any questions or need assistance with your return, contact us at: